Leadership Behaviors In Hospitality Management Students

Leadership Behaviors in Organizations

The purpose of this paper is to focus first on the literature that links leadership to employee wellbeing within the field of organizational behavior, and then turn the attention to a survey on healthcare professionals’ perceptions of the leadership style in three Italian hospitals. The classification of leader behavior is based on the sharing of decision making between leader and follower in t...

Critical hospitality management research

This paper discusses the development of critical hospitality management research (CHMR) and explores key issues that such approaches raise. The paper is split into two parts. The first reviews contemporary writings that reflect the changing nature of hospitality management research and accounts for the emergence of a critical tradition. The second part identifies eight areas which are central c...

Eves Reader in Food Management , Head of Hospitality and Food School of Hospitality and Tourism Management

An adequate sample is required in studies to give acceptable power levels and generalizability. Timeliness is also at issue, hence a number of approaches are used to increase speed of recruitment and sample sizes, including incentives (Jerosch-Herold et al, 2011). Draper et al (2009) also noted that to do high quality research necessitates recruitment of sufficient participants if conclusions a...

Hospitality Management : Learning , Doing , Knowing

Customer Relationship Management in Hospitality Sector

Customer relationship management (CRM) is a business strategy to select and manage the most valuable customer relationships. CRM requires a customer-centric business philosophy and culture to support effective marketing, sales, and service processes. CRM applications can enable effective customer relationship management, provided that an enterprise has the right leadership, strategy, and cultur...